Shipping & Warranty
Shipping
ABOX works with well-known delivery companies such as UPS, DHL, USPS, and Canada Post, Amazon Logistics US UK, FR DE, Royal Mail, etc. Products will be shipped from the nearest warehouse according to the customer's shipping address and delivered in 3-5 business days.
Shipping countries
Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Vatican City, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Ukraine, Turkey, Åland Islands, Bouvet Island, Svalbard & Jan Mayen, Guernsey, Greenland, Georgia, Faroe Islands, Jersey, Guadeloupe, Réunion, Gibraltar, Kosovo, Isle of Man, Mayotte, Canada, Japan, United Kingdom, United States
Shipping method (For Japan, United States)
| Standard Shipping (3-14 days) 0kg–50kg Free |
| Expedited Shipping (2-7days) 0kg–50kg $5.00 USD |
Shipping method (For Canada)
| Standard Shipping (3-14 days) 0kg–5kg Free |
|
Expedited Shipping (2-7 days) 0kg–5kg $10.00 USD |
| Standard Shipping (3-14 days) 5.1kg–50kg $10.00 USD |
|
Expedited Shipping (2-7 days) 5.1kg–50kg $20.00 USD |
Shipping method （For countries in European ）
| Standard Shipping (3-14 days) 0kg–5kg Free |
|
Expedited Shipping (2-7 days) 0kg–5kg $10.00 USD |
| Standard Shipping (3-14 days) 5.1kg–50kg $10.00 USD |
|
Expedited Shipping (2-7 days) 5.1kg–50kg $20.00 USD |
Warranty
Warranty Promise
ABOX is committed to providing the highest quality products and the most friendly customer-service support to our customers. It is our sincere belief your 100% satisfaction is our only way to success.
Our 30 Days Warranty
- All products come with a FREE replacement warranty for 30 days from purchase. If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order - we will make sure that all of your issues are resolved.
- If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payment.
- For defective or faulty products, please take photos or videos and email us at service@aboxtek.com . - we will replace or refund your purchase after confirmation.
- PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get the full refund. We cannot cancel the order if the product is already shipped out.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
We will take charge of the shipping cost about the return product under the seller's reasons such as quality problems.But If it is your own subjective reasons (such as wrong order, not wanting), you need to bear the return shipping costs by yourself.
No restocking fee to be charged to the consumers for the return of a product.
Refunds
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 ~10 days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@aboxtek.com.
Lifetime Support Guarantee
We will provide lifetime support for all our products. Our customer service experts will be happy to answer any questions and offer efficient assist.
Reliable and friendly customer service
Online chat customer service is available and we are ready to respond within a 24-hour time frame.
For ABOX products, please contact us at service@aboxtek.com for more details.
COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfilment teams continue to send product daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.