Q1: How to Improve the Freezing/Buffering Issue?
1. Make sure you have a fast and stable internet connection.
2. Move the box to within 10 feet of your router and remove any obstacles between the router and the box.
3. Point the front of the TV box toward your router.
4. If your download speed is not at least 20mbps, we recommend an Ethernet cable.
5: Clean the memory often and delete unused apps.
6: Clean the memory of KODI and other apps (Settings>>Other>>More Settings>>App>>Clear Cache).
Notice: If you are still having issues, we suggest a factory reset. Settings>>Storage & Reset>>Factory Data Reset. May take 30+ minutes as add-ons and apps are also updating or loading.
Q2: How to solve the WiFi & Ethernet Issue?
1. Move the box to within 10 feet of your router and remove any obstacles between the router and the box.
2. Point the front of the TV box toward your router.
3.Restart your Android box and Wi-Fi router:
Rebooting the Android box might do some good in resolving the Wi-Fi issue. You can
also restart your Wi-Fi router for this.
Go to Settings>Other>More Settings>Wifi, press refresh button. You may press this button for 3 more times to get WIFI refreshed.
5.Remove/re-add Wi-Fi networks:
Just remove the Wi-Fi network from the list of networks on your Android box and then try re-connecting it. To 'forget' a known Wi-Fi network, go to Settings->Other->More Settings-> Wi-Fi, press the name of the Wi-Fi network and then tap 'Forget' button.
Afterward, switch off your Wi-Fi and switch it back after 20-30 seconds. You might be able to connect to the Wi-Fi network on your Android TV box.
6.Factory reset, If none of these methods help, perform a hard reset of your Android box with the steps below:
Please click Settings-Storage & Reset- Factory date reset，
you'd better wait for 30 minutes because some add-ons or apps are updating or loading.
Q3: Can’t Turn On Or No Signal?
Please check is there any lights( Red or Blue?) when you plug in the adapter?
A: No light up, please change the power cord which works with another device
B: Blue light up with No Signal, we suggest you can try to use the HDMI cable which works with another device and set TV to the proper HDMI input setting and wait a few minutes to allow for the software to install.
C: Red light up, please contact us, We will give you the next steps to fix it.
If that convenience, please show me more details(order number and photos/videos of the product issue)and email to firstname.lastname@example.org, so that I can give you the suitable help.
Q4: MY TV BOX DOESN'T TURN ON?
Make sure the plug is pushed fully into the power input and plugged into a wall and power is switched on.
If we weren't able to answer all your questions here, please feel free to contact at email@example.com or chat with us.