We accept order cancellation before the product is shipped. If the order is canceled successfully, you will get a full refund. We cannot cancel the order if the product is already shipped out.
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer without any contact.
Customers will only be charged once only for shipping costs (includes returns); No restocking fee will be charged for the return of a product.
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If your refund application is approved, then your refund will be processed. Your refund will automatically go back to the original form of payment used for the purchase in several days.
Late or Missing Refunds
If you haven’t received a refund yet, first please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com.
Please contact our Customer service at firstname.lastname@example.org to get the return address.